Privacy Policy
At CleaningManager Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our services.
Information We Collect
We collect various types of information to provide and improve our cleaning services to you:
Personal Information
Name, email address, phone number, and postal address when you request services or contact us.
Property Information
Details about your property, cleaning requirements, and preferences to provide tailored services.
Payment Information
Billing address and payment details processed securely through encrypted payment gateways.
Website Usage Data
Pages visited, time spent on site, browser type, and IP address through analytics tools.
How We Use Your Information
We use the collected information for the following purposes:
- Provide and manage our cleaning services
- Process payments and maintain service records
- Communicate about service updates and appointments
- Improve our website and service quality
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers
We may share information with trusted service providers who assist in operating our website, conducting business, or serving customers, under strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, to protect our rights, property, or safety, or that of others.
Business Transfers
In case of merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Consent
We may share information with your explicit consent for specific purposes not covered above.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Encryption
SSL/TLS encryption for data transmission
Access Controls
Restricted access to authorized personnel
Regular Backups
Secure data storage and backup systems
Your Rights and Choices
Under applicable data protection laws, you have the following rights regarding your personal information:
Access and Portability
Request access to your personal data and receive a copy in a portable format.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information under certain circumstances.
Restriction
Request restriction of processing your personal information in certain situations.
Objection
Object to processing of your personal information for direct marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
Essential Cookies
Required for basic website functionality, user authentication, and security features.
Analytics Cookies
Help us understand how visitors interact with our website to improve performance.
Functional Cookies
Enable enhanced functionality and personalization based on your preferences.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
You can control cookie settings through your browser preferences. For more detailed information about our cookie practices, please refer to our Cookie Policy.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your information.
Transfer Safeguards
- • Adequacy decisions by relevant authorities
- • Standard contractual clauses approved by the EU Commission
- • Binding corporate rules for intra-group transfers
- • Certification schemes and codes of conduct
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Parents and guardians who believe their child has provided personal information should contact us immediately at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
CleaningManager Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Business Hours
Monday - Friday: 09:00 - 18:00
Saturday: 10:00 - 14:00
Sunday: Closed
We aim to respond to all inquiries within 24 hours during business days.
This Privacy Policy was last updated on December 2024 and is effective immediately.