Terms of Service

1. Introduction and Acceptance

Welcome to CleaningManager Ltd. These Terms of Service ("Terms") govern your use of our website located at cleaningmanager.cc and all related services, features, content, or applications offered by CleaningManager Ltd (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

We reserve the right to update these Terms at any time without prior notice. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

2. Description of Service

CleaningManager Ltd provides professional cleaning services and management solutions for residential and commercial properties. Our Service includes:

• Residential cleaning services (regular and deep cleaning)
• Commercial office cleaning and maintenance
• Specialized cleaning services (post-construction, move-in/out)
• Cleaning schedule management and booking system
• Customer service and support
• Quality assurance and satisfaction guarantee

We strive to provide high-quality, reliable cleaning services that meet and exceed our customers' expectations. Our team consists of trained, insured, and vetted cleaning professionals.

3. User Accounts and Registration

To access certain features of our Service, you may be required to create an account. You are responsible for:

• Providing accurate, current, and complete information during registration
• Maintaining and promptly updating your account information
• Maintaining the security of your password and account
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account. By creating an account, you represent and warrant that you have the right, authority, and capacity to enter into these Terms.

We reserve the right to suspend or terminate accounts that we believe have violated these Terms or are being used inappropriately.

4. Booking and Scheduling

When booking our cleaning services through our platform:

• All bookings must be made through our official website or authorized representatives
• Service times and dates are subject to availability confirmation
• You must provide accurate property information and access details
• Cancellations must be made at least 24 hours in advance
• Rescheduling requests are subject to availability and may incur additional fees
• We reserve the right to refuse service for properties that pose safety hazards

Our standard service hours are Monday through Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 2:00 PM. Special arrangements may be available upon request.

5. Pricing and Payment Terms

Our pricing is transparent and competitive. Payment terms include:

• All prices are listed in British Pounds (GBP) and include applicable taxes
• Payment is due upon completion of service unless other arrangements are made
• We accept major credit cards, debit cards, and bank transfers
• Recurring service customers may set up automatic payments
• Late payment fees may apply for overdue invoices
• Price changes will be communicated with 14 days' notice

For recurring services, we offer various payment options including monthly, quarterly, and annual billing. Special discounts may apply for long-term commitments and multiple property bookings.

All invoices are provided electronically and must be paid within 14 days of the invoice date unless otherwise specified in writing.

6. Service Standards and Quality Assurance

We maintain high standards for all our cleaning services:

• All cleaning professionals are trained, background-checked, and insured
• We use professional-grade equipment and eco-friendly cleaning products
• Services are performed according to industry best practices and standards
• Quality control inspections are conducted regularly
• Customer satisfaction is guaranteed - re-cleaning available if needed
• We maintain comprehensive insurance coverage for your protection

If you are not satisfied with our service, please contact us within 24 hours. We will work to address your concerns and ensure your complete satisfaction.

Our commitment to quality includes regular training updates for our staff, continuous improvement of our processes, and investment in the latest cleaning technologies and eco-friendly products.

7. Customer Responsibilities

To ensure the best possible service, customers must:

• Provide safe and adequate access to the property being cleaned
• Remove or secure valuable, fragile, or hazardous items
• Ensure pets are secured or removed from cleaning areas during service
• Provide access to water, electricity, and necessary facilities
• Disclose any special requirements, allergies, or areas of concern
• Be present during service or provide authorized access arrangements
• Report any damage or concerns immediately after service completion

Customers are responsible for any damage caused by their failure to follow these guidelines or by pre-existing conditions not disclosed to our team.

8. Liability and Insurance

CleaningManager Ltd maintains comprehensive insurance coverage including:

• Public liability insurance up to £5,000,000
• Professional indemnity insurance
• Employer's liability insurance
• Equipment and property damage coverage

Our liability is limited to the cost of the service provided or £1,000, whichever is greater, except in cases of gross negligence or willful misconduct. We are not responsible for:

• Pre-existing damage or wear and tear
• Damage to items not properly secured or removed
• Loss or damage to items left in hidden or inaccessible areas
• Damage due to structural issues or building defects
• Items damaged due to cleaning product reactions not previously disclosed

Claims for damage must be reported within 48 hours of service completion with photographic evidence.

9. Privacy and Data Protection

We are committed to protecting your privacy and personal data. Our data handling practices include:

• Collecting only necessary personal information for service provision
• Using data solely for the purposes specified at collection
• Implementing appropriate security measures to protect your information
• Not sharing personal data with third parties without consent
• Providing access to your data upon request
• Deleting data in accordance with our retention policies

We comply with the UK Data Protection Act 2018 and GDPR requirements. For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.

You have the right to access, rectify, or erase your personal data, and to object to or restrict processing. Contact us at [email protected] to exercise these rights.

10. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by CleaningManager Ltd and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service
• Use our trademarks, logos, or other proprietary information without express written permission
• Use any data mining, robots, or similar data-gathering and extraction tools
• Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information

You may use our Service for lawful purposes only and in accordance with these Terms. Any unauthorized use may violate copyright, trademark, and other laws.

11. Prohibited Uses

You may not use our Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

12. Termination and Cancellation

Either party may terminate this agreement at any time:

• Customers may cancel services with 24 hours' notice
• We may terminate services with 7 days' written notice
• Immediate termination may occur for violation of these Terms
• Recurring services require 30 days' notice for cancellation
• Termination does not affect payment obligations for services already provided

Upon termination:

• All outstanding invoices become immediately due
• Customer data will be retained according to our privacy policy
• Access to customer accounts will be revoked
• Confidential information must be returned or destroyed

We may also discontinue the Service at any time with reasonable notice to registered users.

13. Governing Law and Disputes

These Terms shall be interpreted and governed by the laws of England and Wales. Any disputes arising from these Terms or the use of our Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before pursuing formal legal action, we encourage resolving disputes through:

• Direct communication with our customer service team
• Mediation services if mutually agreed upon
• Alternative dispute resolution mechanisms

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will post the updated Terms on this page
• We will update the "Last updated" date at the top of these Terms
• Significant changes will be communicated via email or prominent notice
• Continued use of the Service constitutes acceptance of updated Terms

We recommend reviewing these Terms periodically to stay informed of any changes. Your continued use of the Service after any modifications indicates your acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us using the following information:

16. Acknowledgment

By using our Service, you acknowledge that you have read these Terms of Service, understood them, and agree to be bound by them. If you do not agree to abide by the above, please do not use this Service.

These Terms constitute the entire agreement between you and CleaningManager Ltd regarding the use of our Service and supersede all prior agreements and understandings.

Thank you for choosing CleaningManager Ltd for your cleaning needs. We look forward to providing you with exceptional service and maintaining your property to the highest standards.